Customer Complaints Handling Procedure

SHIFT4GOOD has implemented and maintains an operational procedure in order to quickly and efficiently process complaints made by its clients. Any complaint may be referred to SHIFT4GOOD (AMF Agreement (01/10/2021): GP202168), 12 Rue de PenthièvreParis, 75008 France, or by e-mail:

The management company will acknowledge receipt of the complaint within a maximum of ten working days from the date it was received, unless a response has been issued to the client in the intervening period. Except in duly justified exceptional circumstances, a response will be issued to the client within two months of receipt of the complaint.

In the event of an ongoing dispute, the client may contact a mediator, such as the AMF Ombudsman, at the following address: Autorité des marches financiers, Madame Marielle Cohen-Branche, Médiateur de l’AMF, 17 place de la Bourse, 75082 Paris Cedex 02.

The AMF mediation request form at the Mediation Charteur is available online at

Privacy policy

At Shift4Good, we are committed to respecting your privacy and protecting your personal information. We want to provide transparency about our privacy practices, even though we do not collect any personal data from visitors to our website. This Privacy Notice explains how we handle your information, ensuring your peace of mind when browsing our site.

  • Data Collection: We do not collect any personal information from visitors to our website, such as names, addresses, contact details, or any other identifying information.
  • Use of Cookies: We do not use any cookies or similar tracking technologies that would collect personal information or track your browsing activity on our website.
  • Data Sharing: Since we do not collect any personal information, we do not share your data with any third parties.
  • Data Security: Even though we do not collect personal information, we take reasonable measures to ensure the security of our website and protect it against unauthorized access, misuse, or alteration.
  • Third-Party Links: Our website may contain links to third-party websites for your convenience or reference. Please note that this Privacy Notice only applies to our website, and we are not responsible for the privacy practices or content of any linked third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.


Changes to this Privacy Notice: As we do not collect personal information, we do not anticipate making any changes to this Privacy Notice. However, any updates or modifications to our privacy practices will be promptly reflected on this page.

Contact Us: If you have any questions or concerns regarding our privacy practices or this Privacy Notice, please feel free to contact us at

While we do not collect personal data, we are committed to maintaining the highest standards of privacy and ensuring a secure browsing experience for our website visitors.

Conflict-of-interest policy

The Conflict-of-interest prevention and management policy is made available upon simple request.

Policy for shareholder commitment and the exercise of voting rights

The Policy and the Annual Report are available upon request.